This page is for retail customers who have made purchases through www.allenpaper.co.nz
Wholesale customers please contact us: email@example.com
Orders are dispatched on the same day you place and pay for your order, provided you order before our cut-off time which is 11:30am Monday to Friday.
Delivery is normally an overnight for the North Island and 2 day service for the South Island. Aside from rural delivery that takes 2–3 working days.
We use New Zealand Post couriers to make our deliveries.
We welcome international orders, please contact us for more information contact us.
You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
How To Return Your Item
To arrange a return please contact us.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your credit after inspecting the item. If your return is approved, we will initiate a store credit for use on Allenpaper.co.nz
You will be responsible for paying for your own shipping costs for returning your item.
Damaged in transit
If your item was damaged between leaving Allen Paper and arriving at your delivery address, you will receive a full refund or replacement.
Please notify the delivery driver (if possible).
You must notify us as soon as the damage is identified. Our Courier will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week. Please note that for your claim to be accept you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box.
To report a damage please contact us.
Cancelling or modifying an order
You will need to contact us if you wish to cancel or modify an order. We will happily cancel your order before it has been dispatched, although we are unable to cancel orders that have already been dispatched from our warehouse.
If you’re cancelling your order because you’re unhappy with the service you’ve received, or if you’ve found the item cheaper elsewhere, please tell us so that we might have the opportunity to resolve your problem and keep you as a customer.
To modify or cancel your order please contact us.
The item I received is not the item I ordered
Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Allen Paper. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.
You can pay for purchases by credit card or debit card
We use Stripe to process credit card transactions.
Simply click on the button Pay with my Debit or Credit Card
If you are interested in making a bulk or corporate order please contact us on firstname.lastname@example.org or (04) 298 3581
If you have any questions on how to return your item to us, contact us.